Subscription-based businesses thrive on recurring revenue. But failed payments, silent cancellations, and inactive users cause major leaks in the revenue bucket.
Customer success teams often chase hundreds of overdue clients, only to hear voicemail after voicemail. And email reminders? Buried. Ignored. Forgotten.
There was a need for a scalable, 24/7 solution that could:
Identify defaulters in real time
Reconnect with them before churn sets in
Handle awkward conversations with empathy
Prompt action without sounding robotic
Opportunity Identified:
Human agents were too slow. Emails were too passive. But voice—with empathy and precision—was the perfect balance. That’s when AI Workfllow stepped in.
We deployed a Custom AI Voice Call Agent trained on:
- Industry-specific scripts for subscription renewals
- Real conversations to handle objections like “I’ll do it later”
- Payment recovery best practices from top-performing human agents
Key Solutions:
Pulls real-time payment defaulter data from billing CRM
Calls customers using contextual, personalized voice scripts
Handles “I forgot”, “I’ll pay next week” and other objections empathetically
Sends secure payment links via SMS or email after call
Tracks call outcomes, payment status, and triggers follow-ups
How the Tech Works:
This intelligent digital assistant is built on conversational AI + voice synthesis tuned for natural human-like tone. Integrated with payment gateways and CRM, it functions as a full-blown recovery rep — without a desk.
Tech Stack and Solution:
Integrated with Stripe and Chargebee via secure APIs
Scripts co-designed with the client’s CX team
Custom training using anonymized past call data
Live testing on a small segment before full rollout
Ongoing weekly performance review + retraining updates
Most subscription businesses see 20–30% of revenue slipping due to failed renewals. We built this agent to seal that leak—with empathy, not aggression.
- Dhruv Dholakia, Founder at AIWorkfllow
This voice agent didn’t just call customers—it converted them.
- 89% reduction in human agent hours on renewal calls
Improved LTV by retaining high-value customers
Find solutions to your business efficiency by getting an introductory call with us today.
Austin | Mumbai | Dubai
