Microfinance institutions and Non Bank Financial Institutions (NBFIs) operate on tight margins and high customer volumes. But there’s one recurring issue that stalls growth: delayed or defaulted payments.
What made it worse?
Manual follow-ups that took hours per day.
Reps chasing the wrong leads with no updated context.
Broken promise-to-pay (PTP) cycles.
Lack of real-time payment reminders or escalations.
No visibility into customer intent or objection patterns.
In a highly regulated financial environment like Dubai or a competitive lending market like the USA, outdated communication methods meant lost revenue and mounting defaults.
That’s when AIWorkfllow stepped in.
Calls customers automatically based on their PTP date (synced from Google Sheets or CRM)
Reminds gently, respecting tone, timing, and language preferences.
Sends instant payment links via Whatsapp and registered email
Handles common objections (salary delay, bank issue, request to defer) using NLP and conversational design.
Tracks intent signals and escalates only genuine high-risk cases for human intervention
We deployed a Custom AI Voice Call Agent trained to act like a well-informed debt recovery officer — polite, persistent, and persuasive.
Tech Stack:
Built on advanced conversational AI and speech synthesis.
Integrated with LLMs for real-time dynamic responses.
Fully compliant with data privacy norms in both the UAE and US.
Production:
Deployment time: 20 business days from discovery to production.
System integrations: Hubspot CRM + WhatsApp API + Google Sheets.
Training: Voice tone, regional languages, and deferral logics customized per client.
Support: Ongoing tuning, analytics dashboard, escalation alerts.
We don’t just automate calls — we automate intentful human-like conversations that bring money back faster.
- Dhruv Dholakia, Founder at AIWorkfllow
The result? Smarter calls. Faster payments. Happier teams.
Zero human effort in 1,400+ calls made weekly
24×7 follow-ups, even on weekends and holidays
Human team redeployed to higher-value recovery cases
- Call logs + payment dashboard updated in real-time
Bottom line: The client unlocked scalable collections — without scaling the team.
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Austin | Mumbai | Dubai
